Today I begin my anti-Tribalpages  campaign.  www.tribalpages.com is the site I use for my family tree and I have always found it satisfactory – until, that is,  I ordered one of their Ancestors Charts for my daughter’s 40th birthday.  A month afterwards I emailed them to say it had not arrived and received an answer saying they had shipped it out 10 days previously (about the end of August) and would check on its current status and get back to me within 24 hours.  Since then, there has been no sign of the chart and not a word from the Tribalpages support team, despite my further enquiries.

Needless to say, I am not happy!

First of all, who sends small articles by sea anymore?  I am amazed that this was done and have visions of the chart buried in some huge container  – possibly foundering off the coast of New Zealand.

Secondly,  how rude, unbusiness-like and inefficient is it to ignore a customer’s complaint?  I cannot understand it.  I am going to try nagging them into, at least, acknowledging my complaint!