Further to my last post, I have to report limited success.  I decided to put my complaint on Tribalpages’ own Facebook page and had some interesting feedback from various people.  What it amounted to was that there seems to be very little support for anyone from Tribalpages, one woman said that in 4 years of paying membership , she had not had one reply from them.  I will let that speak for itself.

Anyway, I finally had a communication, via their Facebook page, from Tribalpages saying that they would refund my money and that charts being sent to Australia had been going amiss or taking a long time to get here but that they had sent mine.

I suggested that, instead of a refund , they send me another chart and this time by airmail.

So far, there has been no response to that.  Why do I get the feeling my daughter will never get her  Ancestors chart?